Return, Exchange & Refund Policy

Return, Exchange & Refund Policy

Last updated: May 2026

At Dietking Herbal, your satisfaction is our priority. We stand behind the quality of our products and want you to feel confident in every purchase. Please read our policy carefully before placing an order.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • The request is made within 7 days of delivery.
  • The product is unused, unopened, and in its original packaging.
  • The product is not damaged due to misuse or negligence.
  • Proof of purchase (order confirmation or invoice) is provided.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Opened or used products.
  • Products purchased on sale or with a discount code.
  • Items marked as non-returnable at the time of purchase.
  • Products damaged due to improper use or storage.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Email us at support@dietkingherbal.com with your order number, reason for return, and photos of the product (if damaged or defective).
  2. Our team will review your request within 2–3 business days and provide return instructions.
  3. Ship the product back to us using a trackable courier service. Return shipping costs are borne by the customer unless the product is defective or incorrect.
  4. Once we receive and inspect the returned item, we will process your exchange or refund.

4. Refund Policy

Refunds are processed under the following terms:

  • Approved refunds will be credited to your original payment method within 7–10 business days of receiving the returned product.
  • Shipping charges are non-refundable unless the return is due to our error (wrong or defective product).
  • If you paid via Cash on Delivery (COD), refunds will be processed via bank transfer. Please provide your bank details when contacting us.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos and your order details. We will arrange a replacement or full refund at no additional cost to you.

6. Order Cancellations

Orders can be cancelled within 24 hours of placement. Once an order has been dispatched, it cannot be cancelled. Please contact us immediately at support@dietkingherbal.com if you wish to cancel.

7. Contact Us

For any return, exchange, or refund queries, please reach out to us:

Dietking Herbal
Email: support@dietkingherbal.com
Website: dietkingherbal.myshopify.com